Home care company offers free video chat service to customers


Castle Home Care Services, based in Bedale, has become the first home care company in the UK to provide state-of-the-art messaging and video chat service to all of its customers.

The new system is called Care Messenger TV, developed by a partnership between a UK communications software company and global electronics giant LG.

The package includes a state-of-the-art 4K TV with built-in Care Messenger software.

The system allows families to download the Care Messenger app for free from Apple or Google stores and send text, photo and video messages to loved ones that display on their TVs so they can’t miss the messages. .

A timestamp is sent back to the app, so families know the messages have been viewed and read with a simple response.

The system even has an ‘assist’ button on the TV remote control which can be customized for individual needs.

The new technology is the first in the world to allow video calls from a mobile application directly to the TV without the need for any other hardware and without having to change channels or inputs.

Specially designed for the elderly who often struggle with technology, it is so easy to use and ideal for families to stay in touch with loved ones from anywhere in the world.

The new system has a management portal so that caregivers can also send messages or video calls to their clients.

Castle owner David Bennison said: “We are delighted with this new system.

“I saw firsthand the reaction of our residents – one lady was so impressed with the quality of life and the ease with which she could chat with her son on her sparkling new television that she was moved to tears. .

“She had never been able to do this before because she does not have the Internet and is not comfortable with a tablet or a smartphone.”

Castle manager Christine Farmer said: “I was so moved by how this system was transforming the lives of some of our lonely and isolated seniors that when I saw the emotional reaction of one of our people. customers, I myself was in tears.

“The Care Messenger management portal will make communicating with our customers much more efficient and fun – it’s great for staff as well as for senior residents.”

Castle plans to expand its business by providing Care Messenger TV free of charge to private customers and by offering an additional video calling service to supplement calls made by their caregivers.

Bennison says this exciting technology will allow Castle Home Care Services to stay ahead of the competition by providing a more comprehensive service.

Additionally, the new television system will be made available to all home care providers nationwide after this initial launch.

For more information contact [email protected]


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