Tysons-based ID.me is hiring 750 video chat agents

ID.me, one of the fastest growing technology companies in the DC region, will hire an additional 750 video chat agents to accommodate the increased volume of users of its digital ID services.

ID.meone of the fastest growing technology companies in the DC region, will hire an additional 750 video chat agents to meet the increased volume of users of its digital ID services.

That’s on top of the more than 1,000 new hires it said it would fill by the end of last year, quadrupling its workforce. A company spokesperson did not confirm whether it met last year’s hiring goal.



The Tysons, Virginia-based company is accelerating increased demand in the coming months related to unemployment claims, health care and financial services organizations, and tax season.

the The Internal Revenue Service recently selected ID.me to enforce a new “selfie” identification requirement for online access to certain filer information, including the Child Tax Credit Update Portal, tax return transcripts and online payment.

The majority of ID.me users verify their identity through its self-service applications, but it is reported that 10% of users go through the video chat verification process. These users include people without credit, people living abroad, and homeless users.

ID.me, founded in 2016, now has 70 million users and says more than 145,000 new subscribers are joining every day, double its growth rate a year ago. It has identity verification partnerships with 30 state governments, 10 federal agencies, and over 500 retailers.

Tysons-based ID.me is ramping up for increased demand in the coming months related to unemployment claims, health care and financial services organizations and tax season. (Courtesy of ID.me)

The COVID-19 pandemic, moving away from in-person transactions, has accelerated its growth with the digital migration of many critical services that require identity authentication.

The ID.me platform creates login and identity credentials that move with individuals, instead of separate verification services used by individual companies.

ID.me raised $100 million in new venture funding last year to fund its continued growth. It also opened two new offices at Tysons in 2021.

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